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All Products offered for sale on the Website are guaranteed by the manufacturer, licensor or distributor against defects in material and workmanship for 30 days from the date of PO or Purchase, but occasionally something might slip through the cracks. Within that time period, just contact us at

and we will coordinate to correct, repair or replace the defective product or, if applicable, in obtaining a refund for you.

We have no responsibility or liability whatsoever for goods or services you may obtain from or through other websites or web pages, even if you were directed or linked to such a site or page through the Website.  We are also not responsible for assisting you in correcting any problem you may experience with products if you do not notify us within the 30 days period noted above or for any goods or services that are not obtained directly on the Website.

If we are required to provide you with a refund for your returned Product, please note that:

  1. We do not refund any difference in exchange rates from the time the credit card on your account has been charged to the time you receive your refund.
  2. We are not responsible for reimbursing you for any conversions fees or bank charges you may incur.
  3. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Deposit will only be refunded before 14 days after purchase. HMO will not refund deposited amount if order is cancelled after 14 days, before or after shipping. Thank you for your understanding.


If you change your mind or want to transfer your PO, transfer requests can be submitted to

For replacements, please destroy or return your item in original condition in the original HMO packaging. We recommend using regular post – take a photo of your returning package with the postage receipt visible so we can ship your replacement without delay.

If you made an error when purchasing online, and it’s still within 48 hours of placing your order, contact our support team right away and we should be able to adjust your order before it leaves our hands. We like to reduce unnecessary shipping (and save you unnecessary costs) where possible.